Welcome to the Gemgrace FAQ section! Here, you’ll find answers to common questions about our products, services, and policies. If you don’t see your question listed here, feel free to contact us.
Orders & Shipping
1. How do I place an order?
Simply browse our collection, select your desired jewelry piece, add it to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.
2. Do you ship outside Finland?
Currently, we primarily ship within Finland with delivery times of 5 business days. For international inquiries, please contact us directly. Delivery to Europe is coming soon.
3. How long does it take to process my order?
Orders are typically processed within 1–2 business days. For custom or personalized pieces, please allow 7–14 days for production before shipping.
4. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor its delivery status.
Payments
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), online banking, and secure payment platforms.
2. Is my payment information secure?
Yes, your payment information is encrypted and processed securely. We do not store credit card details on our servers.
Products & Customization
1. Do you offer customized jewelry?
Absolutely! We specialize in creating customized jewelry to reflect your unique style. Contact us to start your custom design.
2. How do I care for my jewelry?
To maintain its shine, keep your jewelry away from harsh chemicals, perfumes, and lotions. Store it in a jewelry box and clean it gently with a soft cloth.
Returns & Exchanges
1. What is your return policy?
We accept returns within 14 days of delivery for items that are unworn, in original condition, and with original packaging. Custom-made jewelry is non-refundable.
2. How do I process a return?
Contact us here to initiate a return. We will guide you through the process.
3. Can I exchange my jewelry?
Yes, exchanges are available. Contact us to start the exchange process.
Jewelry Repair & Warranty
1. Do you offer jewelry repair?
Yes, we offer repair services for items purchased from Gemgrace. Please reach out to us for more information.
2. Is there a warranty on your jewelry?
All our pieces come with a one-year warranty against manufacturing defects. This does not cover normal wear and tear.
Contact Us
1. How can I contact Gemgrace?
You can reach us via our contact page
We’re happy to assist you with any questions or concerns!
